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by edward j casey (Omaha, NE) on January 4, 2010
Salesperson:

I was taken by surprise when I picked my Vehicle up and informed my bill was 141.93. I brought my Tahoe in for alignment on a coupon that was mailed to my house for $69.95. When I dropped off my Tahoe I had a conversation with Writer 1458 (Steve) about a knock in my steering wheel that was repaired before for the same thing. I showed him the receipt from the work that was done and he stated he knew exactly what it was and there was a new part because they had too many vehicles coming back in for the same reason. He mentioned that there is no re-call at this time and if I wanted it repaired? I said no. When I picked up my vehicle there was a charge for checking the steering. I couldn't figure out why he would have had that service performed since we both knew what it was and I told him I didn't want it repaired at that time. I'm completely disatisfied with the service I received and will honor the charges you submitted but will never do business again with H & H Chevrolet. I was totally let down.

Our reply

Mr. Casey

I want you to know how sorry we are that we failed to satisfy you in regards to your recent repair.  We stress to our Service Advisors that communication is the key to creating long term customers and in your case, our team poorly communicated to you.

This clearly caused you to be dissatisifed.................I hope you can accept our apology.

I just read your most recent email to our Fixed Operations Director indicating the refund we are mailing you meets with your expectation.  I know that does not turn the clock back nor change what happened, but hopefully does show we pay attention and care when we've made a mistake.

I also want to thank you for using our Review Site.  We all watch it very closely and I personally moderate each reply.  In fact, if I can ever help you personally, my direct line is 596-2727.  You are welcome to call !

Thank you again for letting us know about your concerns

Steve H.

Owner-Dealer

 

 


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H&H Chevrolet 1 2010-01-04
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