Jerry,

First off I want to thank you for choosing H&H Chevrolet to take care of your Service needs.  I really do apologize that we haven’t given you the service that you expected over the last year. 

There are times that things just don’t make sense to any of us.  In this case, GM offered a hose assembly that was a molded plastic hose, and not your typical rubber washer hose.  I can’t tell you why for sure that normal washer fluid hose was not offered by GM, but then again, I am not the GM engineer that decided this.  In this case, the molded hose was $60.89.  The labor to put this hose in according to All Data Estimating system was $138.60.  I completely understand that you could just splice a piece of rubber on the molded pipe, and we really should have offered you that lower cost repair instead of the part replacement that was recommended in the GM manual.  For this, I apologize.  Sometimes we get focused on what is the repair recommendation by the factory when we should do a better job of understanding that some customers don't want or don't need that type of repairs.

I can tell you that I have spoken with this particular technician, and because of your comments will be more open minded to what repair is right for what situation.

Thank you again for your comments, and I do hope you can still consider us when shopping for your next purchase.

I'd like to offer you a gift card as a gesture of our goodwill.  If you would kindly just reply back to this email, I will arrange for how to get it to you.

Again, thank you for letting us know we need to improve

Brent Pearson 

Fixed Operations Director