We DID make an error-

by Ralph O'Donnell (Council Bluffs, IA) on April 27, 2010

Salesperson: Steve French

I brought my vehicle in for a transmission problem. Test driven they felt slippage put in fluid problem magical cured? Typical

They found several other items that need address however not under warranty.

I left knowing I made a major mistake bringing my vehicle in for work at this facility. Re-enforced my concept if you bring your vehicle to a dealer you will leave feeling unhappy.

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UPDATE

Just back into town and thank you for you e-mail that does make it better and when I buy my new truck this year I will consider your establishment

Thank You

Ralph O'Donnell

Our reply

Ralph-

I became very concerned as I read your review. I asked our Service Drive Manager to contact you immediately. Here is his email to you.

--- Curt Patton wrote:

> Dear Mr. O'Donnell, You posted a review on our site that indicates you are very unhappy with the services performed on 4-15-2010. At H&H Chevrolet we take great pride in our customers satisfaction. I really felt that you were satisfied when you left last Friday. In the end I m glad you posted your review. I have reviewed your bill from 4-15-2010 and we made a mistake. The left front wheel hub should have been covered under your power train warranty. The cost for that repair was $540.60. You have a $200.00 deductible leaving $340.60 that we will be refunding to you. I am so sorry we failed to catch this on Friday. It is our job and we let you down. I hope your transmission is performing well. I would like to discuss it with you to make sure you have no questions about the warranty that covers your vehicle.

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UPDATE:

Ralph after reading your reply to Curt's email (attached above in "your review" ) I'm hoping that we brought at least some satisfaction to you. PLEASE let Curt or myself know if you ever have a concern about our dealership.......sales or service. My direct line is 596-2727-we DO care Ralph.

Thank you

Steve H.

Dealer-Owner