We DID make an error-

by Ralph O'Donnell (Council Bluffs, IA) on April 27, 2010
Salesperson or service advisor: Steve French

I brought my vehicle in for a transmission problem.  Test driven they felt slippage put in fluid problem magical cured?  Typical

 

They found several other items that need address however not under warranty.

 

I left knowing I made a major mistake bringing my vehicle in for work at this facility.  Re-enforced my concept if you bring your vehicle to a dealer you will leave feeling unhappy.

 

***********

 

UPDATE

 

Just back into town and thank you for you e-mail that does make it better and when I buy my new truck this year I will consider your establishment

 

Thank You

 

Ralph O'Donnell

 

 

Our reply

Ralph-

I became very concerned as I read your review.  I asked our Service Drive Manager to contact you immediately.  Here is his email to you.

--- Curt Patton wrote:

> Dear Mr. O'Donnell, You posted a review on our site that indicates you are very unhappy with the services performed on 4-15-2010. At H&H Chevrolet we take great pride in our customers satisfaction. I really felt that you were satisfied when you left last Friday. In the end I m glad you posted your review. I have reviewed your bill from 4-15-2010 and we made a mistake. The left front wheel hub should have been covered under your power train warranty. The cost for that repair was $540.60. You have a $200.00 deductible leaving $340.60 that we will be refunding to you. I am so sorry we failed to catch this on Friday. It is our job and we let you down. I hope your transmission is performing well. I would like to discuss it with you to make sure you have no questions about the warranty that covers your vehicle.

 

*************

 

UPDATE:

 

Ralph after reading your reply to Curt's email (attached above in "your review" ) I'm hoping that we brought at least some satisfaction to you.  PLEASE let Curt or myself know if you ever have a concern about our dealership.......sales or service.  My direct line is 596-2727-we DO care Ralph.

 

Thank you

 

Steve H.

 

Dealer-Owner

 

 

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