Time is VERY important to all of us !
by LAVONNE K WESTON (Omaha, NE) on August 14, 2010
Department: Service
ON AUG 14 2010 I HAD APPOINTMENT AT 7:OO AM TO GET A OIL CHANGE AND THE TIRES ROTATED. IT TOOK THEM 2HR TO GET IT DONE. I DONT'T THINK IT WOULD HAVE BEEN DONE THEN IF I HAD NOT SAID SOMETHING.
Our reply
Ms. Weston
Thank you for letting us know we missed our mark during your recent service experience.
We are always balancing quality with time..........expecting our techs to operate with high quality and at the same time........value how much time our customers are investing with us.
In your case, we didn't do a good enough job.
I hope you can accept our apology and thank you for letting us know we need to improve !!
Sincerely
Steve H.
Owner-Dealer
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