Ralph-

I became very concerned as I read your review.  I asked our Service Drive Manager to contact you immediately.  Here is his email to you.

--- Curt Patton wrote:

> Dear Mr. O'Donnell, You posted a review on our site that indicates you are very unhappy with the services performed on 4-15-2010. At H&H Chevrolet we take great pride in our customers satisfaction. I really felt that you were satisfied when you left last Friday. In the end I m glad you posted your review. I have reviewed your bill from 4-15-2010 and we made a mistake. The left front wheel hub should have been covered under your power train warranty. The cost for that repair was $540.60. You have a $200.00 deductible leaving $340.60 that we will be refunding to you. I am so sorry we failed to catch this on Friday. It is our job and we let you down. I hope your transmission is performing well. I would like to discuss it with you to make sure you have no questions about the warranty that covers your vehicle.

*************

UPDATE:

Ralph after reading your reply to Curt's email (attached above in "your review" ) I'm hoping that we brought at least some satisfaction to you.  PLEASE let Curt or myself know if you ever have a concern about our dealership.......sales or service.  My direct line is 596-2727-we DO care Ralph.

Thank you

Steve H.

Dealer-Owner

Barry-

Wouldn't that be great? Steve really does excellent work for our service department, but I think we do have copies of him working for us, they just have different names! Thanks for the review, I hope your Cobalt runs great.

Steve H. | Owner/Dealer

Mr. Casey

I want you to know how sorry we are that we failed to satisfy you in regards to your recent repair.  We stress to our Service Advisors that communication is the key to creating long term customers and in your case, our team poorly communicated to you.

This clearly caused you to be dissatisifed.................I hope you can accept our apology.

I just read your most recent email to our Fixed Operations Director indicating the refund we are mailing you meets with your expectation.  I know that does not turn the clock back nor change what happened, but hopefully does show we pay attention and care when we've made a mistake.

I also want to thank you for using our Review Site.  We all watch it very closely and I personally moderate each reply.  In fact, if I can ever help you personally, my direct line is 596-2727.  You are welcome to call !

Thank you again for letting us know about your concerns

Steve H.

Owner-Dealer