Reviews of Steve French

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We DID make an error-

by Ralph O'Donnell (Council Bluffs, IA) on April 27, 2010
Salesperson: Steve French

I brought my vehicle in for a transmission problem.  Test driven they felt slippage put in fluid problem magical cured?  Typical

 

They found several other items that need address however not under warranty.

 

I left knowing I made a major mistake bringing my vehicle in for work at this facility.  Re-enforced my concept if you bring your vehicle to a dealer you will leave feeling unhappy.

 

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UPDATE

 

Just back into town and thank you for you e-mail that does make it better and when I buy my new truck this year I will consider your establishment

 

Thank You

 

Ralph O'Donnell

 

 

Our reply

Ralph-

I became very concerned as I read your review.  I asked our Service Drive Manager to contact you immediately.  Here is his email to you.

--- Curt Patton wrote:

> Dear Mr. O'Donnell, You posted a review on our site that indicates you are very unhappy with the services performed on 4-15-2010. At H&H Chevrolet we take great pride in our customers satisfaction. I really felt that you were satisfied when you left last Friday. In the end I m glad you posted your review. I have reviewed your bill from 4-15-2010 and we made a mistake. The left front wheel hub should have been covered under your power train warranty. The cost for that repair was $540.60. You have a $200.00 deductible leaving $340.60 that we will be refunding to you. I am so sorry we failed to catch this on Friday. It is our job and we let you down. I hope your transmission is performing well. I would like to discuss it with you to make sure you have no questions about the warranty that covers your vehicle.

 

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UPDATE:

 

Ralph after reading your reply to Curt's email (attached above in "your review" ) I'm hoping that we brought at least some satisfaction to you.  PLEASE let Curt or myself know if you ever have a concern about our dealership.......sales or service.  My direct line is 596-2727-we DO care Ralph.

 

Thank you

 

Steve H.

 

Dealer-Owner

 

 


Omaha Customer Has Great Experience with H&H Service Center

by barry a jurgensen (Omaha, NE) on April 5, 2010
Salesperson: Steve French

MR. FRENCH IS GREAT MAN AND SOMEONE NEEDS TO MAKE COPY OF HIM AND HAVE HIM AS SERVICE DEPT MAN FOR EVERYONE. HE WAS VERY NICE AND POLITE TO FIX MY PROBLEMS WITH MY CHEVY 2010 COBALT. THANK YOU

Our reply

Barry-

Wouldn't that be great? Steve really does excellent work for our service department, but I think we do have copies of him working for us, they just have different names! Thanks for the review, I hope your Cobalt runs great.

Steve H. | Owner/Dealer


We learn from our mistakes

by edward j casey (Omaha, NE) on January 4, 2010
Salesperson: Steve French

I was taken by surprise when I picked my Vehicle up and informed my bill was 141.93. I brought my Tahoe in for alignment on a coupon that was mailed to my house for $69.95. When I dropped off my Tahoe I had a conversation with Writer 1458 (Steve) about a knock in my steering wheel that was repaired before for the same thing. I showed him the receipt from the work that was done and he stated he knew exactly what it was and there was a new part because they had too many vehicles coming back in for the same reason. He mentioned that there is no re-call at this time and if I wanted it repaired? I said no. When I picked up my vehicle there was a charge for checking the steering. I couldn't figure out why he would have had that service performed since we both knew what it was and I told him I didn't want it repaired at that time. I'm completely disatisfied with the service I received and will honor the charges you submitted but will never do business again with H & H Chevrolet. I was totally let down.

Our reply

Mr. Casey

I want you to know how sorry we are that we failed to satisfy you in regards to your recent repair.  We stress to our Service Advisors that communication is the key to creating long term customers and in your case, our team poorly communicated to you.

This clearly caused you to be dissatisifed.................I hope you can accept our apology.

I just read your most recent email to our Fixed Operations Director indicating the refund we are mailing you meets with your expectation.  I know that does not turn the clock back nor change what happened, but hopefully does show we pay attention and care when we've made a mistake.

I also want to thank you for using our Review Site.  We all watch it very closely and I personally moderate each reply.  In fact, if I can ever help you personally, my direct line is 596-2727.  You are welcome to call !

Thank you again for letting us know about your concerns

Steve H.

Owner-Dealer

 

 


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