Reviews of Spencer Smalley

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Chevrolet Malibu Buyer Says H&H Chevrolet Salesperson Extremely Informative

by Savannah Peters (Omaha, NE) on September 15, 2010
Salesperson: Spencer Smalley
Department: Sales

Spencer was extremely informative and helpful in all aspects of aquiring a vehicle. Not only did he provide superb sales skills, but also related and communicated to both my brother and I very well.

Our reply

Savannah-

  It sounds like Spencer did a great job for you.  At H&H Chevrolet we take the time to train our sales people in all aspects of their job.  We want them to have the answers for you.  Thanks for purchasing your Chevrolet Malibu.  I know you'll enjoy it.

Steve H. | Owner/Dealer


Review by Robin A Lindley (Omaha, NE)
on September 3, 2010


Salesperson: Spencer Smalley
Department: Sales

What a nice young man!  I have thoroughly enjoyed working with Spencer!  He explained everything about the vehicle and was so very nice!

Thanks to all of the H and H team!

Our reply

Robin-

  Thanks right back to you for purchasing your new Chevrolet Tahoe from H&H Chevrolet.  We work hard at H&H to train our sales associates.  They need to be able to either answer your questions or know where to find answers.  Thanks again for your purchase and keep coming back!

Steve H. |Owner/Dealer


Omaha Customer Buys Chevy Cobalt Because of Spencer Smalley

by Sarah Cooke (Omaha, NE) on August 31, 2010
Salesperson: Spencer Smalley
Department: Sales

I love the car, I knew it was mine when I saw it on the lot. But getting it turned into a two day process. The first day was a little disappointing as there were several misunderstandings and some information was given to me that was incorrect. I walked out after waiting for an hour for information and then having an employee (not Spencer) tell me SIT DOWN I will get to you when I have time. Realizing that walking out without communicating, was not productive nor would it resolve anything I came back to tell Spencer thank you for the time that he had spent but that I felt that this was not going to happen tonight. The next day I was contacted by Andy who talked to me and let me express my frustration with what should have been a very easy transaction. I agreed to come back in. I love the car and Spencer was fantastic... it was because of him that I agreed to come back the second day.

Our reply

Sarah-

  It sounds like we got off to a rocky start.  Please accept my personal apology for the rude employee.  I'm glad that Andy and Spencer were able to help and you gave us a second chance.  Thank you for purchasing your new Chevy Cobalt from H&H Chevrolet.

Steve H. | Owner/Dealer


Gretna Silverado Buyer Gives 5 Stars

by Chris J Harnly (Gretna, NE) on August 26, 2010
Salesperson: Spencer Smalley
Department: Sales

Really don't have a lot to say.  I knew what I wanted when I came in, Spencer helped me out with questions and test drive.  I felt everything went very smooth.

Our reply

Chris-

  It's good to hear that everything went smoothly.  At H&H Chevrolet we try to make every transaction 'smooth'.  I hope you enjoy your new Chevrolet Silverado.  Thanks for driving from Gretna.

Steve H. | Owner/Dealer


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