Service Department Reviews

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Omaha Body Shop Customer May Never Go Back to Ford

by Thomas J Barefoot (Omaha, NE) on August 21, 2010
Salesperson or service advisor: Curt Patton
Department: Service

I've always bought Ford, but that may soon change.  H & H went way beyond any reasonable expectations on my wife's HHR.  The body work was done under warranty, and was outstanding.  I can't even see evidence that it has been repaired.

Troy Johnson and others in the body shop did an outstanding job, and if GM is going to be this good about service in the future, I may never go back to Ford.

Kudos for a great job!

Our reply

Thomas-

  Yes, Troy Johnson and the rest of the folks in the Body Shop do a great job!  I'm happy to hear you may never go back to Ford.  Keep coming here!  We'll be happy to keep offering you the same kind of service you received in the Body Shop.  Thanks again for doing business with H&H Chevrolet.

Steve H. | Owner/Dealer

H&H Chevrolet 5 2010-08-21

Time is VERY important to all of us !

by LAVONNE K WESTON (Omaha, NE) on August 14, 2010
Department: Service

ON AUG 14 2010 I HAD APPOINTMENT AT 7:OO AM TO GET A OIL CHANGE AND THE TIRES ROTATED. IT TOOK THEM 2HR TO GET IT DONE. I DONT'T THINK IT WOULD HAVE BEEN DONE THEN IF I HAD NOT SAID SOMETHING.

Our reply

Ms. Weston

Thank you for letting us know we missed our mark during your recent service experience.

We are always balancing quality with time..........expecting our techs to operate with high quality and at the same time........value how much time our customers are investing with us.

In your case, we didn't do a good enough job.

I hope you can accept our apology and thank you for letting us know we need to improve !!

Sincerely

Steve H. 

Owner-Dealer

 

H&H Chevrolet 1 2010-08-14

Quick, Courteous, and Professional Service Visit for La Vista Customer!

by Ellen Baumert (La Vista, NE) on June 17, 2010
Department: Service

Problem with battery was quickly diagnosed and repaired under warranty.  Service rep was courteous and professional.

Our reply

Ellen-

  Thanks for taking the time to write a review about your service visit. I am glad that your repair was quick and friendly. We will see you next time your vehicle needs serviced!

Steve H. | Owner/Dealer

H&H Chevrolet 5 2010-06-17

Excellent Customer Service Brings Back Another Customer

by Glenn Thomas (Papillion, NE) on May 19, 2010
Department: Service

I purchased my truck from H&H in 2006. i always go to them for the simplest things like an oil change to the most recent repair on the drive train. i have always had excellent customer service and i will more than likely be buying my next vehicle from H&H.

Thank you again for caring about your customers.  

Our reply

Glenn-

  We appreciate your loyal business and look forward to helping you with your next vehicle purchase from H&H. Thanks again for the great review of our service department!

Steve H. | Owner/Dealer

H&H Chevrolet 5 2010-05-19

Satisfied Customers Recommends H&H for Service

by Barry F Holste (Omaha, NE) on May 6, 2010
Salesperson or service advisor: J.D. Dimitroff
Department: Service

Excellent service, the entire staff at H&H are friendly, seem truly concerned

about customer satisfaction.  I recommend H&H for Service.

Our reply

Barry-

  We pride ourselves in taking care of our customers in all areas of our business. Thank you for recommending our service department. We look forward to your next visit!

Steve H. | Owner/Dealer

H&H Chevrolet 5 2010-05-06
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