I cannot say enough positive things about the gang at H and H. Not only did my wife and I have a great experience buying our vehicle, but when a service issue came up a few months later, the service team was phenomenal to work with. They took care of EVERYTHING and were so professional and curteous, I can say without hesitation that I will be recommending this company to everyone. Chris in the service department was always responsive and truly went the extra mile to take care of us, and that's something you don't find very often these days. No hassle, great people, and wonderful results.

I was happy with the work, but very dissatisfied with the service time. 

My husband and I were the victims of vandalism to our 2008 Chevy Silverado.  On October 16 we woke up to our truck on garden blocks and all four tires/rims stolen, lug nuts in the yard, and a scratch to the rear quarter panel.  It was a Sunday and the claims process was started with the insurance company, we were given the option of H&H or a dealership in Council Bluffs to deal with.  We obviously chose H&H since we purchased our vehicle there.

It took a long time to get the tires and the rims ordered and in, at least a week.  And it felt like we were doing most of the calling as we wanted the truck off of blocks.  We wanted to put our winter tires on and due to our work schedules, by the time the rims came in, it took us a little time to get the winter tires back to H&H to be mounted to the rims.  Then when we did get the tires back it took a full 24 hours before we got them back.  My husband had to then mount the new tires/rims on a truck that was now on 4 lifts (not on the ones that the crooks used) and in a sloping driveway, very dangerous. 

He also had to push for H&H to admit that a realignment was necessary.  Per the body shop, they were unsure if we would get reimbursed for it, however the body shop agreed that after driving it (and it having been on blocks for 2 weeks) that it was neccessary and did get it squared away with our insurance company, so thank you for that.

We were unable to get the body damage looked at at the same time as H&H was busy with the hail damage and we needed our vehicle back.  Our return appt was scheduled and took an extra day. 

The outside was very clean, however was upset with the inside of the truck.  I had  spent the prior weekend cleaning the inside of the truck (shampooing carpets and vacumming) in preparation for our soon to be delivered baby.  It came back with dirty floor mats and dirt marks on the dashboard. 

I am unsure if some of the delay was completely on the part of our insurance company, our personal schedules, or H&H.  I will let my insurance company know my dissatisfaction with them, however it was November 17 before we are completely done with the entire process, 30 days for new rims, tires, tire mounting, pressure sensors, realignment, and minor body work.  And maybe my expectations were high, but it seemed like a lot of calls, back and forth trips, and delays.

brought truck in for rear springs popping,told service writer you could squzze springs together with your hands,truck had 400 miles on it,told him grease will not solve my problem,they greased rear springs and drove truck problem solved.i drove truck 6 miles and noise was back,was very dissapointed when i picked up my truck,chris tried to contact me the next day but had no desire to talk to him,truck has 1100 miles on it now altenator discharges sometimes and the front windshield now is rattling now,this truck is a dissapointment and i will not bring it back to you for any repairs.

I recently visited  H & H to purchase a new vehicle everything was set to go I was told and so my family and I drove 3 hrs to do the deal. Upon our arrival it was nothing but waiting around and then being told we would have to go to a different lot to view the vehicle only to find after sitting and waiting for an hour at that lot that the vehicle had been sold at auction!!! that was after they said they had the keys they just needed to find it!!! oh my god!! what a stressful experience. my recommendation is to travel to Sioux city, IA and visit with Scott and the crew at Big Deal Auto! once I walked in the door it took a total of 1 1/2 hrs to find the vehicle, test drive it, appraise my car and make arrangements for pick up of my new car AND they gave me double the trade in that H&H gave me. Happy car dealing!! I am so happy with my decision to go elsewhere.

Brian from the body shop was excellent in understanding with my accident I was in the hospital to find and get a brain tumor removed. They came and got the car and had it delivered to me in perfect condition. They went beyond the norm to help me due to my situation. I would recommend them to anyone for bodywork.

Outstanding service and information from Pat.  Perfect Rock on!

I was passing through town from Maryland, on my way to a hotel in Omaha with my 2003 Suburban.  I came to a traffic light and the truck died and wouldn't restart.  Never had trouble with it before and figured something was wrong with the fuel system.

I noticed the H&H Chevy Dealer and despite being 5pm already, gave them a call to see if they could help.  The receptionist named Tina was really friendly and sent a van to pick my family and luggage up where we broke down.  They got a tow truck to us in a matter of 15 minutes also.

They made it a priority to get our truck fixed on Saturday morning seeing we were from out of town.  I figured it was a problem with the fuel system, but Stacey took it a bit further and suggested I put the wrong kind of gas in and I spent the night in a gloom and doom state wondering if it were possible and worrying about the truck and expense.  It would have been better to not try and diagnose it without a technician present.  The technician hooked up his computer the next morning and knew immediately the fuel pump was out.

Steve the service writer was a big help on Saturday.  Only problem I had was that after I left town, I noticed a tapping in the under body area where the fuel tank was while we drove the truck. I pulled over while in Colorado City and found that the fuel line coming out of the tank was tapping the floor board.  No immediate danger, but still needed to be fixed.  

I would have liked for H&H to have called a dealer where I was located and get it fixed for me, taking responsibility for the work they did.  The mechanic should have known the fuel line was touching the under body.  Steve told me to take it somewhere and let them know my situation.  Again, I would have preferred H&H call a dealer near me and help out a little more.

Over all, great service.  The gentleman (I think it was Richard) who drove the van that took us to the hotel from the dealer was indeed a true gentleman.  He really cared and even stayed late to help us out.  Thanks for the great service.

I brought my 2011 Aveo in for standard oil change and tire rotation service.  This service took two hours to complete.....this excessive time was compensated for and I have no complaints about....but what was not acceptable was improperly informed that my car was finished.....not showing me the final bill before charging me for service provided.  What occurred was in truth a simple miss identification of customers.....two Davids in the waiting room.....OK, this could be an acceptable mistake, but when you look at the charge card before you charge the individual and the name on the charge card does not match the name on the invoice for the work performed that should have been the first alarm. The second alarm was when I said the car the service agent  pointed out was not my car. What I really can not accept is the fact that 150 dollars of my funds are tied up for 72 hours because of a mistake on their behalf........